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Internode - Broadband Internet Access and other Internet services.
 
 

Moving from Bridge Online to Internode

Bridge Online customers: If you have an existing Bridge Online Accounts/Payment issue, please contact Bridge Online on 08 8532 4088
For Technical Support or Sales related queries, contact Internode on 13 66 33.

Overview

  • After bridging the digital divide in the Lower Murray region for 12 years, Bridge Online will close its doors at the end of October.
  • One of Bridge Online's major concerns is to ensure the continuity of Internet access services and support for their loyal customers.
  • Accordingly, Bridge Online have negotiated an agreement with Internode to offer continued Internet access services and support after Bridge Online ceases to provide Internet access services from Thursday, October 25th, 2007.
  • A major benefit of migrating to Internode is you can retain your existing primary Bridge Online email address. You will also have access to seven-day Internode Helpdesk support services on 13 66 33 from 7:30 am to midnight.
  • Another benefit is that Internode’s broadband plans directly match those that have been offered by Bridge Online.
  • You need to apply to Internode for an account to continue receiving your Internet service after October 24th, 2007.
  • Simply fill out the account application form you received via Post, and post it to Internode before October 11th, 2007.
  • If you transfer to Internode using the form supplied by October 24th 2007, there are no transfer or setup fees applicable - you simply start paying your new periodic bills to Internode.
  • If you do not respond, your current service will cease operation from October 25th, 2007.
  • More information follows in the attached Questions and Answers section. You are also welcome to call Bridge Online on (08) 8532 4088 or Internode on 13 66 33.

Questions and Answers for Bridge Online customers

So what exactly will happen from Thursday, October 25th, 2007?

Bridge Online will no longer provide Internet access services or support as of that date.

If you have completed the attached account application form and returned it to Internode:

  • Internode will take responsibility for providing your broadband Internet connection, which includes both billing directly to you and providing support directly to you,

If you have not returned the completed account application form to Internode:

  • Your broadband service currently provided by Bridge Online will no longer work.

Will changing to Internode affect the cost of my ADSL/WirelessDSL/NodePhone service?

No. Internode and Bridge Online provide plans that cost the same. Please note that Internode may apply a surcharge for some payment methods or invoice delivery methods that require postal delivery.

It is important to note that if you do not return the completed application form, your services will cease to operate from October 25th, 2007. If you wish to re-establish a service with Internode after that date, setup fees will apply e.g. the setup fee to re-establish a broadband service is $129.

If I become an Internode customer, how will Internode invoice me?

Starting October 25, 2007 you will be invoiced by Internode for your broadband service. Invoices are due for payment 28 days from date of issue.

If you choose to pay via automated credit card deductions or direct debit from a bank account, the first invoice will include the initial billing month (25th Oct – 25th Nov) as well as the next billing month (25th Nov – 25th Dec) in advance.

Otherwise, if you choose to make manual payments you will receive an invoice for three months in advance.

A NodePhone service is charged monthly in arrears. Internode will start charging you for calls placed from October 25, 2007. Any call charges prior to this date must be paid to Bridge Online.

What are Internode's billing/payment methods/invoice delivery methods and surcharges?

Internode provides full information about its billing and payment options on the following web page:

http://www.internode.on.net/payments/

Bridge Online provides my domain and website hosting – what will happen to these services?*

We strongly recommend you backup your current website as this will not be accessible via the Bridge Online webserver from October 25th, 2007 as Internode will not be migrating these services. Bridge Online have made alternate arrangements and recommend that you contact us as soon as possible to minimise down time.

How will my email be affected?

The only way to retain your lm.net.au or bridgeonline.com.au email address is by migrating to Internode.

You will have an operational Internode username for email (with the address of username@internode.on.net) with your new Internode service, and in addition, Internode will forward email sent to your old Bridge Online email address ( username@lm.net.au / username@bridgeonline.com.au) to your Internode mailbox.

If you have chosen to transfer to Internode, on October 25th 2007, you will need to change the email settings in your mail program to continue to use your original lm.net.au or bridgeonline.com.au email address.

Your Internode mailbox username is: username
Your Internode email password is: password
The incoming mail server (POP3): mail.internode.on.net
The outgoing mail server (SMTP): mail.internode.on.net

Please refer to the page below to apply correct settings to your email program:

http://www.internode.on.net/support/email

Your original email address, which is: username@lm.net.au (or username@bridgeonline.com.au) , will continue to function once you have made the changes above.

From October 25, new email addresses will be supplied only with '@internode.on.net'. Internode cannot re-activate retired or unused Bridge Online email addresses.

No changes need to be made to your broadband service login details (normally stored in your modem/router).

If you require help or you don't know what your username or password are please call Internode's Help Desk on 13 66 33 from October 25th, 2007.

What will happen to my dialup service?

The Bridge Online dialup service will stop working as of October 25th, 2007.

Internode supplies a casual dialup account with each Internode broadband connection, which includes 10 hours of dialup usage per month free and then is charged at $1 per hour for excess usage. Unused hours do not accrue into the next month.

You will need to reconfigure your dialup software as per below:

Dialup Access Number: 0198331337
Your dialup username: username@internode.on.net
Your dialup password: password

Please refer to the page below to apply correct dialup settings:

http://www.internode.on.net/support/dialup

If you require help or you don't know what your username or password are please call Internode's Help Desk on 13 66 33 from October 25th, 2007.

How do I contact Internode?

Phone Internode on 13 66 33.

More contact details and hours of operation are available here:

http://www.internode.on.net/contact/

Note that a large number of queries and maintenance can be resolved quickly and easily using Internode's online Support page once you are an Internode customer.

http://www.internode.on.net/support/